Return window
Customers should contact DILSH within 14 days of delivery for return review. Items should be unused, unwashed, and returned with original packaging where possible.
Draft policy
Returns policy
This draft returns policy gives customers a clear launch expectation while final legal copy is prepared.
This page is placeholder launch copy and must be reviewed before public legal reliance.
Inspection
Returns are inspected before approval. Worn, altered, damaged, or final-sale pieces may be declined unless required by applicable consumer law.
Refunds and exchanges
Approved refunds are returned through the original payment path where practical. COD refunds may require bank-transfer details confirmed directly with the customer.