Return Policy

Return Policy

At Dilsh Clothing, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 7-day return policy for eligible items, subject to the conditions outlined below. Please read this policy carefully to understand your rights and responsibilities regarding returns.

Eligibility for Returns

  • Timeframe: Returns must be initiated within 7 days from the date of delivery.
  • Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to:
    • Underwear, swimwear, or other intimate apparel (for hygiene reasons).
    • Customized or personalized items.
    • Items marked as “final sale” at the time of purchase.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at dilshfashioninfo@gmail.com within 7 days of receiving your order. Provide your order number and a brief explanation for the return.

  2. Approval: Once your return request is approved, we will provide you with instructions on how to return the item(s).

  3. Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in the order. We recommend using a trackable shipping service to ensure your return reaches us.

  4. Inspection: Upon receiving your return, we will inspect the item(s) to ensure they meet our return policy criteria.

  5. Refund: If approved, your refund will be processed to the original payment method within 5-7 business days after we receive the returned item(s). The original delivery charge of LKR 450 is non-refundable.

Exchanges

  • If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item. We do not offer direct exchanges at this time.

  • Exchanges are subject to product availability.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at dilshfashioninfo@gmail.com with photos of the issue and your order number. We will arrange for a replacement or refund, and cover any associated return shipping costs.

Delivery Charges

  • The standard delivery charge for all orders is LKR 450.

  • Orders with a weight above 1KG will incur an additional delivery charge of LKR 200 for each additional 500g.

Contact Us

If you have any questions about our Return Policy, please contact us at:

  • Email: dilshfashioninfo@gmail.com

  • Phone:+94 72 818 3331

We reserve the right to update or modify this Return Policy at any time without prior notice. Please check this page periodically for updates.